Support Center

01: Dance Studio Magic Requirements?

Wondering what type of high end hardware you are needing to have in order to use Dance Studio Magic? 
Rest assured, as long as you have access to a stable internet connection and a working computer, you can use Dance Studio Magic straight from your home or office.
There is no need for installation of software or upgrading your systems every time there is a new update. Dance Studio Magic is a web-based system that you can access with any web browser like Internet Explorer, Mozilla Firefox, Google Chrome or Safari
To begin the 14-day free trial, click here to register your studio account now!

02: Why Can't I Register a Studio Account?

When registering for a DanceComp Genie Studio account, you may receive this message:

This means the email address you've entered is already in use. It may be possible that your studio has previously registered to a different dance competition using DanceComp Genie. At this point you would go to our Forgot Password page to retreive your password. Or you can register a new account with a different studio email address. 

03: How Do I Disable Automatic Emails?

You will have noticed that your Dance Studio Magic account sends out automated emails to account holders. The two automatic emails are to notify parents and students of successful payments or failed payments.
If you do not wish to have your account send these emails to parents and students, this is how you can turn them off:
1. Login to your Dance Studio Magic account
2. Click the tab Account & Setup
3. Go to the section called Emails Format
4. Click the checkbox in the top left that says Disable auto-emailing

04: How Do I Delete a Payment Made By Mistake?

The DSM refund tool will help keep your accounting balanced. You can use this to reverse any incorrect payments or payments that require a refund.
1. Login to your Dance Studio Magic account
2. Click on the Students tab
3. Click on Transactions for a particular student
4. Click Add Refund on the far right side. 
When you click Add Refund, the following window will pop-up:
Simply type the amount paid accidentally into the Amount box and click Save.

05: How Do I Transfer Students from DSM to DCG?

One of the ways your Dance Studio Magic account works with your DanceComp Genie account is the ability to transfer dancers from DSM to DCG easily.
This article will show you how to save your dancers in two places: Dance Studio Magic and DanceComp Genie.
DSM allows you to manage you students that are registered for classes at your dance studio, and DCG allows you to register those same students in competitions and conventions. 
Here is how to do it:
1. Login to your Dance Studio Magic account
2. Click on the Classes tab to go to your main Classes list
3. Find the class that you want to transfer students to your DanceComp Genie account
4. Click Transfer to DCG 
5. Now, click the Convention & Competition tab
6. Click Dancers
When you transfer dancers to DCG, they will populate in this list. 
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