Support Center

01: Create an Account

Welcome to DanceComp Genie's support page for how to register to a Competition using DanceComp Genie!
 
First you'll need to create an account. Once you have your account you can use it to log in from the competition website you are planning to attend. If you haven't done so already you can do that here or by clicking on the image below.
 
 
 
 
 
If you already have a DanceComp Genie studio account, then simply log in to begin your registration. 
 
 
 
 
 
 

01: Create an Account

Welcome to DanceComp Genie's support page for how to register to a Competition using DanceComp Genie!
 
First you'll need to create an account. Once you have your account you can use it to log in from the competition website you are planning to attend. If you haven't done so already you can do that here or by clicking on the image below.
 
 
 
 
 
If you already have a DanceComp Genie studio account, then simply log in to begin your registration.

01: Managing Registrations

Here are some of the most frequently asked questions regarding DanceComp Genie competition and convention software
 
  1.  How do I add music to the routines I created?
 
 

01: PayPal

 Attached are the information I've found for this Transaction Error code from SAS Dance's attempt to check out. 
 
 
If you scroll down the page to look for error code 10553, you will see this information:
 
"The merchant attempted a transaction where the amount exceeded the upper limit for that merchant."


Above is a helpful tip on what to do in this case:

Hi folks,

This week's topic is another in my "Error codes explained" series.  This week's error code is 10553, "Gateway Decline".

In a general sense, "gateway decline" means that PayPal made the decision to decline the transaction.  The reasons for this can vary, but with this error code, there's a very specific reason that the transaction was declined.

By default, no single transaction can be for more than $10,000 USD.  This error code means that your transaction was for more than this limit.  That's it, plain and simple.

If you run into this scenario, you can try to break the payment up into smaller payments, but the problem with this approach is that some of the payments may be declined -- in that event, you're stuck with a partial payment and no way to collect the rest.

If you anticipate running transactions over $10,000 USD on a regular basis, you can request an increase to your maximum transaction amount.  To request this, contact your account manager.  If you do not have an account manager, you can contact PayPal's Merchant Solutions hotline, at 888-215-5506.

 
 
 

02: Add New Registration

You will start your registration journey at your Dashbaord screen. This is the page where you can view past and existing registrations, and start new registrations.
 
1. Select + Add New Registration to get started.
 
 
2. Next you will need to select the Location you will be registering for.
 
 
3. Now it's time to add some routines! Just type in the new of the routine in the 'Add Routine' box
 
 
4. When you start typing in the routine name, you will be able to choose from routines you have already created or you can create a brand new routine.
 
 
5. If you are creating a new routine you will next be asked to add dancers to the routine. You can search and add dancers using the Add button.
 
 
6. This screen shows the dancers you have selected for this routine. You can add new dancers from this screen as well using the 'Add New; button.
 
 
7. If you need to edit your dancers you can do so from your Dancers page found at the top of the screen.
 
 
8.Once you have created the name and added the dancers, you will be able to complete the rest of the details for the routine.
 
 
9. The routines will then save to the Saved Routines section below. You can manage all the routines for this registration from this section.
 
 
 
10. Once you have all of your routines created and ready for the event, you can complete the registration by clicking 'Continue to Checkout'
 
 
All that's left is a final review and confirmation of your registration and you can complete the process. It's that easy!
 
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